Purchase Options Cancellation Policy

This Purchase Options Cancellation Policy applies to any order placed with Valley Outdoor Supply that involves delayed fulfillment, pre-orders, special-order materials, custom-cut materials, or scheduled pickup or delivery.

For full delivery terms, please see our Delivery Policy.

Pre-Orders and Incoming Inventory

• Pre-orders for items not yet in stock may be canceled within 24 hours of purchase.
• After 24 hours, pre-orders are considered committed inventory and cannot be canceled.
• Once inventory arrives and the order is staged for fulfillment, the order becomes non-cancelable and subject to standard pickup and fulfillment terms.

Special-Order and Custom-Cut Materials

• All special-order, custom-cut, or made-to-order materials are non-cancelable and non-refundable.
• Full payment is required at the time of order placement.
• Orders cannot be modified or canceled once processing, ordering, or cutting has begun.

Scheduled Pickup or Delivery

• Orders scheduled for pickup may be canceled or rescheduled up to 24 hours prior to the scheduled time.
• Cancellations within 24 hours of a scheduled pickup may be subject to handling, staging, restocking, or storage fees (if applicable).

Delivery Service Fees (Washington State only)

• Delivery fees must be paid in full before dispatch.
• Dispatch means the delivery vehicle has departed our yard for the delivery address.
• Cancel before dispatch: the delivery fee is fully refundable.
• After dispatch: the delivery fee is non-refundable.
• If delivery is refused, nobody is available to accept delivery, unloading is not available, or the site is inaccessible or unsafe, the delivery fee remains non-refundable after dispatch and a new delivery quote and prepayment are required for any future attempt.
• Onsite waiting time due to unloading not being ready may be billed at $100 per hour (prorated in 15-minute increments), starting at the driver’s arrival time.

Deposits and Reservation Payments

• Any deposit or reservation payment applied to secure inventory is non-refundable.
• Deposits are applied toward the final purchase price and confirm your commitment to the order.
• Delivery service fees are service fees and follow the Delivery Service Fees terms above and the Delivery Policy linked above.

Failure to Pick Up

• If an order is not picked up within the agreed timeframe, storage, handling, restocking, or re-staging fees may apply (if applicable).
• Extended delays may result in order cancellation at our discretion. Any non-refundable items (including special-order or custom-cut materials) remain non-refundable.

General Conditions

• Valley Outdoor Supply reserves the right to refuse cancellation requests that fall outside the terms of this policy.
• All cancellation requests must be submitted by phone or email.
• Any approved refunds are issued to the original payment method.

For questions regarding cancellations, please contact us at 360-916-8312 prior to placing your order.